Below FAQ are some common concerns of our clients before purchasing the beaded jewelry, if you have other questions, please just send it to caitlinelves@gmail.com Below FAQ are some common concerns of our clients before purchasing the beaded jewelry, if you have other questions, please just send it to caitlinelves@gmail.com
No, we are an online-only retailer. But we have factories, the Shenzhen company, and Hong Kong company, if you have a wholesale, please email us. No, we are an online-only retailer. But we have factories, the Shenzhen company, and Hong Kong company, if you have a wholesale, please email us.
Yes, every crystal product we list on our site is guaranteed with 100% natural and authentic. Our passion for discovering new design drives us to seek out original work. Yes, every crystal product we list on our site is guaranteed with 100% natural and authentic. Our passion for discovering new design drives us to seek out original work.
Yes, we ship our jewelry by trusted carriers such as FedEx, DHL and USPS. All our shipments are fully insured by cailinger.com. Yes, we ship our jewelry by trusted carriers such as FedEx, DHL and USPS. All our shipments are fully insured by cailinger.com.
All orders $39 or higher receive free standard shipping. All orders $39 or higher receive free standard shipping.
We are happy to serve shoppers from all over the world. Pricing may vary based on your final shipping destination and duties and taxes are the responsibility of the buyer. Please visit Customer Service for more information. We are happy to serve shoppers from all over the world. Pricing may vary based on your final shipping destination and duties and taxes are the responsibility of the buyer. Please visit Customer Service for more information.
We ship our jewelry by trusted carriers like FedEx, DHL and USPS, depending on the destination. Please visit Customer Service for more information. We ship our jewelry by trusted carriers like FedEx, DHL and USPS, depending on the destination. Please visit Customer Service for more information.
15 to 20 days to reach the world. All in-stock items generally take 1-3 business days to process before they are shipped out to the customer. Shipping time varies depending on method and location. 15 to 20 days to reach the world. All in-stock items generally take 1-3 business days to process before they are shipped out to the customer. Shipping time varies depending on method and location.
We do ship to Military APO, as well as FPO boxes. Please allow additional time for orders shipped to these addresses. We do ship to Military APO, as well as FPO boxes. Please allow additional time for orders shipped to these addresses.
No, the shipping fee is nonrefundable, unless we shipped an incorrect item or the item has a defect. Returns are accepted up to 30 days from the ship date. No, the shipping fee is nonrefundable, unless we shipped an incorrect item or the item has a defect. Returns are accepted up to 30 days from the ship date.
Cailinger wishes for you to shop with confidence and to be completely satisfied with your online purchase. If for any reason you are dissatisfied, you may return, exchange, or receive store credit for your item(s) within 30 days from the date of shipment. We gladly accept items that are free of scratches, blemishes, sizing or alterations, and without signs of wear or tear. A 20% restocking fee will be applied to any special or custom orders. For products purchased in our stores, please check the back of your receipt for details on how to return your item. All purchases in our stores are subject to a 20% restocking fee. Cailinger wishes for you to shop with confidence and to be completely satisfied with your online purchase. If for any reason you are dissatisfied, you may return, exchange, or receive store credit for your item(s) within 30 days from the date of shipment. We gladly accept items that are free of scratches, blemishes, sizing or alterations, and without signs of wear or tear. A 20% restocking fee will be applied to any special or custom orders. For products purchased in our stores, please check the back of your receipt for details on how to return your item. All purchases in our stores are subject to a 20% restocking fee.
Contact caitlinelves@gmail.com to obtain an RMA number (Return Merchandise Authorization). Once approved, you will receive an e-mail containing your RMA number, along with packaging and shipping instructions. For your protection, we recommend shipping returns insured using FedEx, UPS, or USPS Express or Priority Mail. Return shipping costs are the responsibility of the customer. The package will be returned to its original sender if the RMA number is not included on the box or if the package has been damaged or tampered with. Contact caitlinelves@gmail.com to obtain an RMA number (Return Merchandise Authorization). Once approved, you will receive an e-mail containing your RMA number, along with packaging and shipping instructions. For your protection, we recommend shipping returns insured using FedEx, UPS, or USPS Express or Priority Mail. Return shipping costs are the responsibility of the customer. The package will be returned to its original sender if the RMA number is not included on the box or if the package has been damaged or tampered with.
You can register your Cailinger purchase at Product Registration. Please make sure to have your receipt to complete the product registration and to be eligible for the limited lifetime warranty. You can register your Cailinger purchase at Product Registration. Please make sure to have your receipt to complete the product registration and to be eligible for the limited lifetime warranty.
Yes, we offer a limited lifetime warranty on all Caitlin Elves products. Effy stands by the quality and craftsmanship of each product we manufacture. Please retain your original receipt for all warranty services. We kindly agree to repair or exchange any item that we deem to be damaged due to a manufacturing defect. This warranty expressly excludes coverage for excessive wear and tear and/or physical/accidental abuse, loss (including loss of stones) and theft. Repair or service performed by anyone other than Caitlin Elves will immediately void the warranty. Yes, we offer a limited lifetime warranty on all Caitlin Elves products. Effy stands by the quality and craftsmanship of each product we manufacture. Please retain your original receipt for all warranty services. We kindly agree to repair or exchange any item that we deem to be damaged due to a manufacturing defect. This warranty expressly excludes coverage for excessive wear and tear and/or physical/accidental abuse, loss (including loss of stones) and theft. Repair or service performed by anyone other than Caitlin Elves will immediately void the warranty.
Please allow 7 -12 business days for your credit to be processed after the item(s) have been received and inspected. Refunds will be issued using the same type of payment used in the original purchase. Please allow 7 -12 business days for your credit to be processed after the item(s) have been received and inspected. Refunds will be issued using the same type of payment used in the original purchase.
If for any reason you wish to cancel your order, please contact Customer Service. There is a 20% restocking fee for the cancellation of any Special Order items. If for any reason you wish to cancel your order, please contact Customer Service. There is a 20% restocking fee for the cancellation of any Special Order items.
Yes, you can register your Cailinger purchase at Product Registration. Please make sure to have your receipt to complete the product registration and to be eligible for the limited lifetime warranty. Yes, you can register your Cailinger purchase at Product Registration. Please make sure to have your receipt to complete the product registration and to be eligible for the limited lifetime warranty.
The restocking fee is 20% for all store purchased item and canceled or returned online special orders. The restocking fee is 20% for all store purchased item and canceled or returned online special orders.
The refund policies vary slightly. If for any reason you are dissatisfied with your website purchase, you may return, exchange, or receive store credit for your item(s) within 30 days from the date of shipment. We gladly accept items that are free from scratches, blemishes, sizing or alterations, and without signs of wear or tear. A 20% restocking fee will be applied to any special or custom orders. For products purchased in our stores, please check the back of your receipt for details on how to return your item. The refund policies vary slightly. If for any reason you are dissatisfied with your website purchase, you may return, exchange, or receive store credit for your item(s) within 30 days from the date of shipment. We gladly accept items that are free from scratches, blemishes, sizing or alterations, and without signs of wear or tear. A 20% restocking fee will be applied to any special or custom orders. For products purchased in our stores, please check the back of your receipt for details on how to return your item.
Use a mild solution of six parts water to one part ammonia and gently apply with a very soft bristle brush. Run the gemstone beads under clean water and dry with a soft, lint-free cloth. Use a mild solution of six parts water to one part ammonia and gently apply with a very soft bristle brush. Run the gemstone beads under clean water and dry with a soft, lint-free cloth.
CF or most gemstones, the following is acceptable. Use warm soapy water only and soft, lint-free cloth. Do not use ultrasonic or steam cleaning. Avoid extreme temperatures, cosmetics, household chemicals, and perfumes. CF or most gemstones, the following is acceptable. Use warm soapy water only and soft, lint-free cloth. Do not use ultrasonic or steam cleaning. Avoid extreme temperatures, cosmetics, household chemicals, and perfumes.
Cailinger has been in business since 2004 and we pride ourselves on our quality and craftsmanship. If you are not satisfied with your online purchase, you can return the piece within 14 days of the receipt date. Cailinger has been in business since 2004 and we pride ourselves on our quality and craftsmanship. If you are not satisfied with your online purchase, you can return the piece within 14 days of the receipt date.
We accept Visa, MasterCard, Discover, or American Express cards, as well as PayPal. We accept Visa, MasterCard, Discover, or American Express cards, as well as PayPal.
You can check the status of your order by logging in to your account or send to caitlinelves@gmail.com. You can check the status of your order by logging in to your account or send to caitlinelves@gmail.com.
You can check the status of your order by logging in to your account or send to caitlinelves@gmail.com. You can check the status of your order by logging in to your account or send to caitlinelves@gmail.com.
Resizing is covered by our limited lifetime warranty. According to the specific circumstances to charge part of the fee. Resizing is covered by our limited lifetime warranty. According to the specific circumstances to charge part of the fee.
Sales tax is only collected for items shipped to New York, other states do not apply. If it is an international order, duties and taxes are the responsibility of the buyer. Sales tax is only collected for items shipped to New York, other states do not apply. If it is an international order, duties and taxes are the responsibility of the buyer.
We do offer repair services under the lifetime warranty for manufacturer defects. We do offer repair services under the lifetime warranty for manufacturer defects.
We will match the price if you find a lower price on an identical available product. The lower price must be verifiable and price matching will not be honored after the purchase. Price matching does not apply to offers that include financing, bundling of items, free items, pricing errors, mail-in offers or to items that are advertised as limited-quantity, out-of-stock or clearance. We will match the price if you find a lower price on an identical available product. The lower price must be verifiable and price matching will not be honored after the purchase. Price matching does not apply to offers that include financing, bundling of items, free items, pricing errors, mail-in offers or to items that are advertised as limited-quantity, out-of-stock or clearance.
Caitlin Elves offers a lifetime upgrade policy on all diamond jewelry, as well as loose diamonds. Upgrades/exchanges will be honored only if the purchase price is equal to or greater than twice the amount of the original purchase. The original piece must be in new condition and must be accompanied by your original receipt. Caitlin Elves offers a lifetime upgrade policy on all diamond jewelry, as well as loose diamonds. Upgrades/exchanges will be honored only if the purchase price is equal to or greater than twice the amount of the original purchase. The original piece must be in new condition and must be accompanied by your original receipt.
Cailinger is available around the world. Cailinger is available around the world.
Join the Cailinger community to receive updates and news on upcoming events. Click this link to sign up. Join the Cailinger community to receive updates and news on upcoming events. Click this link to sign up.
Some pieces can be replaced. If you have your original receipt, the product information will help us source the original design. If you don’t have the receipt, a picture can help. We will do our best to help you replace the original. You are welcome to send to caitlinelves@gmail.com. Some pieces can be replaced. If you have your original receipt, the product information will help us source the original design. If you don’t have the receipt, a picture can help. We will do our best to help you replace the original. You are welcome to send to caitlinelves@gmail.com.
We announce the sweepstakes winners monthly on our Cailinger Facebook fan page. We announce the sweepstakes winners monthly on our Cailinger Facebook fan page.
You are welcome to email caitlinelves@gmail.com for more information. We will do our best to return your inquiry promptly. You are welcome to email caitlinelves@gmail.com for more information. We will do our best to return your inquiry promptly.
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